Privacy Policy

This website https://www.lucasoil.co.uk/ (our “Site“) is operated by Lucas Oil Products UK Limited (“we“, “our“, “us“). Our address is Unit 4, Cunliffe Drive, Llangefni Industrial Estate, Anglesey, LL77 7JA, United Kingdom. Our VAT registration number is 793 4800 05

1. This privacy policy (our “Privacy Policy“) sets out the personal information we collect about you or from you and you give to us (your “personal data“), why we collect it, how we use it and when we may share or disclose it. It also sets out how to contact us and supervisory authorities for further information, and/or in the event you have a complaint that we cannot resolve with you.
2. We collect, use and are responsible for certain personal data concerning you. When we do so we are regulated under various laws, including the Data Protection Act 2018 (which applies in the UK), and the General Data Protection Regulation (which applies across the European Union). We are responsible as “controller” of that personal data for the purposes of those laws.

1. If you have any questions about our Site or this Privacy Policy, including if you don’t understand any part of this Privacy Policy, please contact us:
   
   
   1. by e-mail at info@lucasoil.co.uk;
   2. by telephone at +44 (0) 1248-723-666; or
   3. by post at Unit 4, Cunliffe Drive, Llangefni Industrial Estate, Anglesey, LL77 7JA, United Kingdom
2. We will endeavour to respond to you promptly. Please note that our email and telephone facilities are monitored only during the hours of 1000 and 1600 UK time (excluding public and bank holidays in the UK or part thereof).
3. Please also note that we may keep a record of correspondence to enable us to properly manage our Site, to deal with your query, and for quality and training purposes.

1. This Privacy Policy relates to your use of our Site. The Site include the websites linked to the following domain names and all associated webpages:
   
   

   www.lucasoil.co.uk

2. Please note that this Privacy Policy applies also to our social media accounts at:
   
   

   Instagram, https://www.instagram.com/lucasoil_uk/?hl=en

   Twitter, https://twitter.com/LucasOilUK

   Facebook, https://www.facebook.com/LucasOilProductsUK/?locale=en_GB

Throughout our Site we may link to other websites and platforms owned and operated by third parties. These third party websites and platforms may also gather information about you. For privacy information relating to these other third party websites, and for information as to how they collect and use your personal data, please consult their privacy policies.

1. We collect personal data about you when you access our Site, register with us, contact us, send us feedback, telephone or write to us, post material to our Site, sign up to receive marketing information from us, compete surveys, visit our social media accounts, or participate in competitions via our Site.
2. We collect this personal data from you either directly, such as when you register with us or contact us or indirectly, when you are browsing our Site or via the providers of the facilities to us and to you, for example social media providers.
3. Our collection of your personal data is aided by the use of cookies. For more information upon how we use cookies, please see our cookie policy at https://lucasoil.co.uk/cookie-policy/.

1. The personal data we collect depends on the particular activities carried out through our Site or our social media profiles. Personal data may include:
   
   
   1. your name, address and contact details;
   2. the location and/or device from which you are visiting our Site;
   3. your date of birth;
   4. your social media profile information;
   5. if you are a business, the employee details of persons responsible for representing your business;
   6. details of any feedback you give us by phone, email, post or via social media;
   7. your Site registration details, such as username, login details; and/or
   8. information concerning the elements of our Site that you visit, read, interact with, and information concerning the manner of that interaction.

1. We use your personal data to:
   
   
   1. create and manage your registration with us;
   2. verify your identity;
   3. customise our Site and its content to your particular preferences;
   4. provide news, updates or other material to you which we think may be of interest to you, or which you have asked us to provide to you;
   5. notify you of any changes to our Site or to our services that may affect you;
   6. improve our business, for example through product feedback, or via training our staff;
   7. to protect the rights, property or safety of others; and
   8. to operate our Site and our business.
2. This Site is not intended for use by children and we do not knowingly collect or use personal data relating to children.

1. When we use personal data we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal data we process and why.
2. The legal bases we may rely on include:
   
   
   1. consent – where you have given us clear consent for us to process your personal data for a specific purpose;
   2. contract – where our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
   3. legal obligation – where our use of your personal data is necessary for us to comply with the law; and
   4. legitimate interests – where our use of your personal data is necessary for our legitimate interests, your legitimate interests, or the legitimate interests of a third party, for example to prevent fraud (unless there is a good reason to protect your personal data which overrides our legitimate interests).

For further details on when we collect personal data, what we collect as well as how we use it, please read the following sections:

1. If you submit someone else’s personal data you must have consent from them to do this.
2. We routinely share personal data as follows:
   1. with our providers, who assist with enabling the operation of our Site, for example hosting providers, and email service providers. This sharing enables the provision of our Site to you. Some of these providers may be based outside the UK, EU or European Economic Area. For further information including on how we safeguard your personal data when this occurs, see the section below “Transfer of your information out of the EEA”; and
   2. we will share personal data with law enforcement or other authorities if required by applicable law. Where we know you have breached, or where we suspect you may be breaching any obligations owed to us, for example the terms relating to the use of our Site, we may share your personal data with third parties to the enable us to help protect their rights, property or safety. This includes sharing to prevent the risk of fraud.

1. From time to time, we may also like to share your personal data with selected third parties so that they may send you information about their products and/or services. We will only ever do this having obtained your consent first.
2. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us using the means set out in this Privacy Policy, or by clicking upon the unsubscribe links in any emails or marketing material you receive.

A cookie is a small text file which is placed onto your device when you use our Site. We use cookies and other similar technologies. For further information on our use of cookies, please see our cookie policy located at https://lucasoil.co.uk/cookie-policy/.

1. Under applicable law you have a number of important rights. In summary, those include rights to:
   
   
   1. fair processing of your personal data and transparency over how we use your use personal data;
   2. access to your personal data;
   3. require us to correct any mistakes in your personal data which we hold;
   4. require the erasure of personal data concerning you in certain situations;
   5. receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and to have us transmit that personal data to a third party in certain situations;
   6. object at any time to processing of personal data concerning you for direct marketing;
   7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affecting you; and
   8. object in certain other situations to our continued processing of your personal data.
2. For further information on each of those rights, including the circumstances in which they apply, see the Information Commissioner’s guidance located here.
3. If you would like to exercise any of those rights, please email, call or write to us using the contact means set out in this Privacy Policy, and remember to let us have enough information to identify you, and the matter to which your correspondence relates. Please note we may require you to provide proof of your identity and address.

1. We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
2. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.

1. We hope that we can resolve any query or concern you raise about our use of your personal data.
2. Applicable law also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/global/contact-us/.

Please note that we may update this policy from time to time, so if you revisit our Site at a later date you should check this policy again at that time to make sure you have seen the current version. This policy was last updated on 13 February 2024.